Contact Information:
- Program Dates & Location:
Participant sign-up: Twice a Year – Times TBD depending on staff schedule
Location: Chicago, IL
- Participation Deadline: Bi-Annually after RFP is issued to DMC companies, new
member venue companies are contacted individually.
- Brief Program Description & Target Market: The CCTB plans two INTERNAL FAM Trips annually to familiarize the services, special events, and membership departments with the various venues and members in the Chicago area, in order to service our clients (the conventions) in a better manner. The CCTB reaches out to our CCTB DMC members via our service request form to see if a company would like to host this endeavor. Please note that in order to be fair to all members, we rotate this opportunity each time a FAM arises for the CCTB staff. Here is a synopsis of what each department covers at the CCTB, so you know who attends this FAM trip:
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- 1.Membership Department: The membership department works to actively find new members and retain current members of the CCTB. Membership Account Executives help CCTB members maximize their membership and answer member questions throughout the year.
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- 2.Client Services: The strategic client services department works with the confirmed business in the city once they have booked by the sales team. The services managers work directly with the meeting planners and often exhibitors to meet their needs - in helping them to find off site venues for entertaining, client dinners, etc. The service managers also work with these meeting planners to market Chicago as a destination and help execute the Mayor's city-wide "We're Glad You're Here!®" welcoming program.
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- 3.Special Events Department: They plan all client, sales, and membership-related events for the CCTB for both Chicago and the DC office, and throughout the country. These three departments, along with the sales and tourism departments, help to ensure that all active CCTB members are realizing the benefits of their membership.
Member Opportunity: Such a day allows the CCTB staff to experience the selected DMC as the CCTB’s clients do when they work with the DMC. The day is also an opportunity for the DMC’s staff to get to know all of these specific CCTB Staff members, and vice-versa. It is also an opportunity for these CCTB staff members to understand our member venues better in order to speak to clients about them, when inquires arise.
- Cost to Participate: By participating in a FAM, the DMC would agree to provide transportation for the day (approximately 10am – 4pm), could provide recommendations on venues to site, and the DMC would have the opportunity to "theme” the FAM, etc. as the DMC would do for a client site visit. Restaurants/Venues who may be involved as a site stop are not required to provide anything, however, often times the venues will provide a sampling of food or a beverage for the attendees to experience their full offerings.